Terms & Conditions

1. About the Service

[Company Name] Ltd ("RemovalBroker", "we", "us") operates RemovalBroker.co.uk, a free online platform that matches people who are moving home with vetted removal companies in the United Kingdom.

The service is provided free of charge to consumers. We are remunerated by removal companies who pay to receive matched leads. This does not affect the objectivity of our matching process.

2. Eligibility

You must be at least 18 years old and resident in the United Kingdom to use this service. By using the site you confirm that you meet these requirements. The service is intended for personal, non-commercial use only.

3. Your Account

You may register for an account to access your dashboard and track quote requests. You are responsible for:

• Providing accurate and up-to-date registration information
• Maintaining the confidentiality of your password
• All activity that occurs under your account

Notify us immediately at support@removalbroker.co.uk if you suspect unauthorised access to your account. We reserve the right to suspend or terminate accounts that breach these terms.

4. The Matching Process

When you complete our survey, we share your move details with up to three removal companies we consider suitable for your requirements. You may be contacted directly by those companies to arrange surveys and provide quotes.

We do not guarantee:

• That any specific number of companies will respond
• The price, quality, or availability of any removal company
• That a removal company's quote will meet your expectations

Any contract for removal services is made directly between you and the removal company. We are not a party to that contract.

5. Our Role & Limitations

RemovalBroker acts solely as an introduction service. We vet removal companies before admitting them to our panel, but we do not supervise, employ, or control any removal company, their staff, or their operations.

We are not responsible for:

• The conduct, performance, or reliability of any removal company
• Loss, damage, or delay to goods during a removal
• Disputes between you and a removal company over pricing, service, or contract terms
• Any advice given by a removal company representative

If you experience a problem with a removal company, we encourage you to contact the company directly in the first instance. We may be able to assist with mediation as a goodwill gesture, but we accept no legal liability for third-party conduct.

6. Acceptable Use

You agree not to:

• Submit false, misleading, or fraudulent information
• Use the service for any commercial or resale purpose
• Attempt to access parts of the site you are not authorised to access
• Interfere with or disrupt the site's infrastructure
• Use automated tools to scrape or harvest data from the site
• Engage in any conduct that is unlawful, harmful, or offensive

Breach of these terms may result in immediate termination of your access and, where appropriate, referral to law enforcement.

7. Intellectual Property

All content on RemovalBroker.co.uk — including text, graphics, logos, and software — is owned by or licensed to [Company Name] Ltd and is protected by UK copyright law. You may not reproduce, distribute, or create derivative works without our express written permission.

Nothing in these terms transfers any intellectual property rights to you.

8. Limitation of Liability

To the maximum extent permitted by law, RemovalBroker's total liability to you in connection with the service shall not exceed £100. We exclude liability for:

• Indirect, consequential, or special losses
• Loss of profits or business opportunity
• Loss of or damage to property caused by a removal company
• Service interruptions or technical failures

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Your statutory rights as a consumer are not affected by these terms.

9. Third-Party Links & Services

The site may contain links to third-party websites. These links are provided for convenience only. We do not endorse or take responsibility for the content, privacy practices, or terms of any third-party site. Visiting linked sites is at your own risk.

10. Changes to These Terms

We may update these Terms & Conditions from time to time. Changes will be posted on this page with an updated effective date. Continued use of the service after changes are posted constitutes your acceptance of the revised terms. For material changes we will endeavour to notify registered users by email.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

For questions about these terms, contact us at:
legal@removalbroker.co.uk
[Company Name] Ltd, [Registered Address]