Last updated: April 2025 · Effective: April 2025
This page is a compliance summary. For full details on what data we collect and how we use it, please also read our Privacy Policy and Cookie Policy.
[Company Name] Ltd ("RemovalBroker") is committed to protecting and respecting the privacy of everyone who uses our service. We believe in transparency about how and why we process personal data, and we are committed to maintaining the highest standards of data protection.
We process personal data only where we have a lawful basis to do so, only for the purposes for which it was collected, and only for as long as is necessary. We never sell personal data, and we never share it with third parties beyond what is necessary to provide the matching service.
Our data handling practices comply with:
For the purposes of the UK GDPR, the data controller is:
We have not appointed a formal Data Protection Officer (DPO) as we are not required to do so under Article 37 of the UK GDPR. However, all data protection enquiries are handled directly by our management team.
We adhere to the seven data protection principles set out in Article 5 of the UK GDPR:
We rely on the following lawful bases (Article 6 UK GDPR) depending on the type of processing:
Request a copy of the personal data we hold about you (Subject Access Request).
Ask us to correct inaccurate or incomplete personal data without undue delay.
Request deletion of your data where there is no compelling reason to continue processing.
Ask us to pause processing of your data in certain circumstances.
Receive your data in a structured, commonly used, machine-readable format.
Object to processing based on legitimate interests, including profiling.
Where we rely on consent, you can withdraw it at any time without affecting prior processing.
Not to be subject to solely automated decisions that significantly affect you.
We do not make any solely automated decisions that produce legal or similarly significant effects.
To exercise any of the rights listed above, submit your request in writing to privacy@removalbroker.co.uk. Include your full name and the email address associated with your account so we can verify your identity.
We will respond within 30 calendar days. Where a request is complex or we receive a high volume of requests, we may extend this by a further two months — we will notify you within the first 30 days if this applies. All requests are handled free of charge unless manifestly unfounded or excessive.
We maintain an internal data breach register and have procedures in place to detect, report, and investigate personal data breaches. In the event of a breach that is likely to result in a risk to the rights and freedoms of individuals, we will:
Where we engage third-party processors (such as hosting or email providers) who process personal data on our behalf, we ensure a written Data Processing Agreement (DPA) is in place that meets the requirements of Article 28 UK GDPR. All processors are required to:
[Company Name] Ltd is registered with the Information Commissioner's Office (ICO) under registration number [ZXXXXXXX].
If you believe we have not handled your data in accordance with applicable law, you have the right to lodge a complaint with the ICO:
We would, however, appreciate the opportunity to address your concern before you contact the ICO. Please reach out to us first at privacy@removalbroker.co.uk.
For any questions about how we handle your personal data, or to exercise your rights, contact our data protection team directly.
privacy@removalbroker.co.uk