Privacy Policy

1. Who We Are

[Company Name] Ltd ("RemovalBroker", "we", "us", "our") operates the website RemovalBroker.co.uk. We are registered in England & Wales (Company No. [XXXXXXXX]), with our registered office at [Registered Address].

We act as a data controller for the personal data you submit through this website. For the purposes of the UK GDPR and the Data Protection Act 2018, we are responsible for ensuring your data is handled lawfully, fairly, and transparently.

Questions about this policy should be directed to: privacy@removalbroker.co.uk.

2. Data We Collect

Information you provide directly

• Name, email address, and phone number
• Move details: current address, destination address, move date, and property type
• Inventory information and any special requirements you describe
• Account credentials (hashed password) if you register
• Messages sent via our contact form

Information collected automatically

• IP address and browser/device type
• Pages visited, time on site, and referring URL
• Cookie identifiers (see Section 8)

Information from third parties

We may receive confirmation data from removal companies if they accept or decline a match, in order to keep your dashboard accurate.

3. How We Use Your Data

• Matching: Sharing your move details with up to three vetted removal companies so they can provide quotes.
• Account management: Creating and maintaining your account and dashboard.
• Communications: Sending quote updates, survey confirmations, and service notifications by email.
• Service improvement: Analysing aggregated usage data to improve the website.
• Legal obligations: Retaining records where required by law.

We will never use your data for unsolicited marketing from third parties, and we will never sell your personal data.

4. Legal Basis for Processing

• Contract performance (UK GDPR Art. 6(1)(b)): Processing necessary to deliver the matching service you requested.
• Legitimate interests (UK GDPR Art. 6(1)(f)): Analytics and fraud prevention, where these do not override your rights.
• Legal obligation (UK GDPR Art. 6(1)(c)): Retaining financial or legal records as required.
• Consent (UK GDPR Art. 6(1)(a)): For non-essential cookies and any optional marketing communications.

5. Who We Share Data With

We share your move details only with removal companies you are matched with through our platform. Those companies are contractually required to use your data only to provide a quote and must not pass it on to further third parties.

We may also share data with:

• Hosting & infrastructure providers who process data on our behalf under data processing agreements
• Email delivery services used to send transactional messages
• Analytics tools (anonymised/aggregated data only)
• Law enforcement or regulators where required by law

We do not transfer your data outside the UK or EEA. Where any sub-processor is based outside the UK/EEA, appropriate safeguards (such as Standard Contractual Clauses) are in place.

6. How Long We Keep Your Data

• Account and move data: retained for 3 years from your last login or completed move, whichever is later.
• Contact form messages: 12 months.
• Server logs: 90 days.
• Financial records: 7 years as required by HMRC.

After these periods, data is securely deleted or anonymised.

7. Your Rights

Under the UK GDPR you have the right to:

• Access the personal data we hold about you
• Rectification of inaccurate or incomplete data
• Erasure ("right to be forgotten") where processing is no longer necessary
• Restriction of processing in certain circumstances
• Data portability — receive your data in a structured, machine-readable format
• Object to processing based on legitimate interests
• Withdraw consent at any time where consent is the legal basis

To exercise any of these rights, email privacy@removalbroker.co.uk. We will respond within 30 days. We may need to verify your identity before acting on a request.

8. Cookies

We use cookies to keep you logged in, remember your preferences, and understand how the site is used. For full details, please read our Cookie Policy.

9. Security

All data is transmitted over TLS (HTTPS). Passwords are hashed using bcrypt and never stored in plain text. Access to personal data is restricted to authorised personnel only. We conduct regular security reviews and promptly address any vulnerabilities identified.

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify the ICO within 72 hours and inform affected individuals without undue delay.

10. Contact & Complaints

For any privacy-related questions or to exercise your rights, contact us at:
privacy@removalbroker.co.uk
[Company Name] Ltd, [Registered Address]

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113